FAQs
Here are answers to the most common questions about ordering from Dreevino. If you still need help, email us at info@dreevino.com.
What payment methods do you accept?
We accept American Express, Discover, JCB, Maestro, Mastercard, Apple Pay, and Google Pay. Payments are securely processed via Stripe.
For more details, see our Payment Policy.
Is it safe to pay on your website?
Yes. Payments are processed by Stripe, and we do not store your full card number on our servers.
Learn more in our Payment Policy.
Where do you ship?
We provide shipping services to customers in multiple countries and regions worldwide where delivery is available at checkout.
More information is available in our Shipping Policy.
How much is shipping?
Standard shipping is $8.99, expedited shipping is $12.99, and orders of $200.00+ qualify for free shipping.
Full details are listed in our Shipping Policy.
How long does delivery take?
Total delivery time is the sum of order processing time and carrier transit time. We typically process orders within 1–2 business days.
Transit time is an estimate, and the most accurate timeline is shown in carrier tracking updates.
See our Shipping Policy for the full explanation.
How can I track my order?
Once your order ships, tracking information is available in your order details and/or shipment notification (if applicable). You can also check tracking here: Track Order.
What if my tracking hasn’t updated or delivery is delayed?
Tracking updates can pause due to carrier operations or events outside our control (for example, severe weather or other disruptions). The delivery timeline is an estimate and tracking updates are the best source of status.
If your shipment seems unusually delayed, please contact us at info@dreevino.com and we’ll help you review the situation.
For more context, refer to our Shipping Policy.
What is your return window?
You can request a return within 30 days of receiving your item.
Please review our Return & Refund Policy for eligibility and steps.
Who pays for return shipping?
If the return is due to our issue (such as wrong item, damage/defect, or missing item due to fulfillment error), we cover the return shipping cost. If the return is due to a customer reason (such as change of mind or ordering the wrong item), the customer is responsible for return shipping costs.
Full details are in our Return & Refund Policy.
When will I receive my refund?
After we receive and inspect your return, approved refunds are typically processed within 10 business days. Your bank or payment provider may take additional time to post the refund.
For the complete process, see our Return & Refund Policy.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible at info@dreevino.com with your order number and clear photos so we can review and help resolve the issue.
For next steps, please refer to our Return & Refund Policy.
Do customers pay customs duties or import taxes?
No. Since we ship within the United States only, customers are not charged any additional customs duties or import taxes.
This is also stated in our Shipping Policy.
Where can I read your Terms and Privacy Policy?
You can review our Terms of Service and Privacy Policy at any time.