Return & Refund Policy

1) 30-Day Return Window

You may request a return within 30 days after you receive your item.

2) Return Eligibility

To be eligible for a return, items should be in the same condition as received: unworn or unused, with tags (if applicable), and in original packaging (if applicable). Please keep your order confirmation or other proof of purchase.

If something is not in its original condition, we will review the return fairly on a case-by-case basis.

3) How to Start a Return

Please contact us first so we can confirm the correct return steps and help your return move smoothly.

Email us at info@dreevino.com and include your order number, the item(s) you’d like to return, and the reason for the return. If the item is damaged, defective, or incorrect, please include clear photos.

If your return is approved, we will send return instructions and confirm the return address. Items sent back without requesting a return first may not be accepted.

4) Return Shipping Responsibility

If the return is due to our issue (for example, wrong item sent, item arrived damaged/defective, or missing item due to our fulfillment error), we will cover the return shipping cost and provide a return label when appropriate.

If the return is due to a customer reason (for example, change of mind, ordering the wrong item, or preference-based reasons), the customer is responsible for return shipping costs.

5) Damages, Defects, or Wrong Item

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at info@dreevino.com so we can evaluate the issue and make it right.

6) Exchanges

If you’d like a different item, the quickest way is usually to return the item you have. Once the return is accepted, you can place a new order for the item you want.

7) Refunds

We will notify you once we receive and inspect your return, and let you know whether the refund is approved.

If approved, refunds are issued back to the original payment method whenever possible. We typically process approved refunds within 10 business days after inspection is completed. Business days do not include weekends or public holidays.

Please note that your bank or card issuer may take additional time to post the refund. If it has been more than 15 business days since your refund was approved and you still have not received it, please contact us at info@dreevino.com.

8) Contact

If you have any questions about returns or refunds, please email us at info@dreevino.com or call +86 18106962351. We’re happy to help.