This Payment Policy applies to payments made on dreevino.com and explains our payment processing, verification and fraud prevention, dispute handling, and refund communication.
1) Payment Processor (Stripe and PayPal)
We use Stripe as our payment processor. Sensitive payment details are handled through Stripe’s secure systems, and we do not receive or store your full card number or similar sensitive payment data.
2) Accepted Payment Methods
We support American Express, Discover, JCB, Maestro, Mastercard, Apple Pay, and Google Pay.
3) Authorization & Charges
When you place an order, your payment method may be authorized and then charged based on the checkout flow. In some cases, an authorization hold may appear temporarily before the final charge is posted. If an authorization is completed but an order is not successfully created, the hold may be released automatically by your bank or payment provider.
4) Failed or Declined Payments
If your payment fails or is declined, please verify that your billing information matches your payment method, try a different payment method, and contact your bank or card issuer for any required verification or restrictions. You may also retry later if the issuer is experiencing temporary service interruptions.
5) Verification & Fraud Prevention
To protect customers and prevent fraud, we may use automated screening and verification checks. If an order cannot be verified, we may request additional information, cancel the order, or refund the payment where applicable.
6) Chargebacks & Payment Disputes
If you have questions about a charge, please contact us first at info@dreevino.com so we can help resolve the issue. If a dispute or chargeback is filed with your bank or payment provider, we may provide relevant order and communication details as needed to respond.
7) Refunds
If a refund is approved, it will be issued back to the original payment method whenever possible. Refund posting times vary by bank and payment provider.
8) Contact
For payment-related questions, email us at info@dreevino.com or call +86 18106962351.
We may update this Payment Policy from time to time to reflect operational or processing changes.