Shipping Policy

1) Shipping Coverage

We provide shipping services to customers in multiple countries and regions worldwide where delivery is available at checkout.

International orders may be subject to customs duties, import taxes, VAT, or other destination-related fees, which are typically determined by the destination country and are the responsibility of the recipient unless otherwise stated at checkout.

2) Shipping Fees

Shipping fees are calculated by the shipping method you choose at checkout:

Standard Shipping: $8.99 (USD)

Expedited Shipping: $12.99 (USD)

Free Shipping: Orders of $200.00+ (USD) qualify for free shipping.

3) Order Processing Time

We typically process orders within 1–2 business days. Processing time means we prepare, pack, and hand your order to the carrier.

Business days do not include weekends or public holidays.

4) Estimated Delivery Time

Delivery times are estimates. The most accurate timeline is the carrier’s tracking updates, which may change during transit.

Transit time varies based on destination and carrier operations. Carrier selection may vary, and orders may be shipped using UPS, FedEx, or DHL. If you need help understanding your tracking status, contact us at info@dreevino.com.

5) Order Tracking

Once your order ships, tracking information is typically available in your order details and/or shipment notification (if applicable).

You can also check tracking here: Track Order

6) Delays & Uncontrollable Factors

While we do our best to ship quickly, delivery timelines may become uncertain due to factors outside our control, such as severe weather, natural disasters, carrier disruptions, security inspections, or other unexpected events.

If your tracking shows an unusual delay or no movement for an extended period, please email us at info@dreevino.com and we’ll help you review the situation.

7) Address Accuracy

Please double-check your shipping address at checkout. An incomplete or incorrect address may cause delays, failed delivery attempts, or returns to sender.

8) Delivery Issues (Missing, Lost, or Damaged)

If your package arrives damaged, or if tracking shows “Delivered” but you have not received it, please contact us as soon as possible at info@dreevino.com with your order number and any helpful details (photos are recommended for damage).

For return and refund eligibility and steps, please review: Return & Refund Policy

9) Contact

If you need help with shipping or tracking, please reach us at info@dreevino.com or call +86 18106962351.